Frequently Asked Questions
Where will my stuff be stored?
The bins are safe with us at a climate-controlled warehouse. We handle all the pickup and delivery right to your door! 🚚 #Storage #Security #Convenience
What can I store?
It's all up to you! Store anything from winter clothes and books to documents, camping gear, or seasonal items. 📦📚🏕️ #Storage #Organization #Essentials
What am I NOT allowed to store?
Seriously! Valuables, illegal items, dangerous, flammable, Hazardous materials.
How big are the bins?
These 102-liter storage bins are a common find in stores and can hold a lot! Just remember to distribute heavy items across multiple boxes, as the associate picking them up isn't a heavyweight champion. 💪📦 #Storage #Bins #Organization
Can I store very big or heavy items?
No way! Everything has to be in our boxes with the lid shut tight. Each box needs to be under 50 lbs (around 23 kg).
Is there a limit on how many bins I can order?
Order more bins and help us make more money! 🤑 #boxes #money
Are my items insured?
We'll do our best to send your stuff back in one piece! Nothing is guaranteed, though. 😉 #effort #guarantee
How do you pick up my bins?
Let us know your preferred drop-off time for the bins! An associate is available between 10 AM and 10 PM, 7 days a week, though weekend drop-offs incur a small additional charge. 🗓️⏰ #bins #Dropoff #Availability #Weekends
How do I get my bins back?
Retrieval is as simple as drop-off! Just let us know if you need all the bins or just specific ones. 📍 #Retrieval #Bins #Order
Can I pick up the bins myself?
Nah, usually you gotta make arrangements since your bins are stored with everyone else's in a big warehouse, which is why our service is way cheaper.
What if I’m not home when you deliver?
No worries, just contact us to reschedule, or we can leave your pins at your door if it's safe enough! 📦 #reschedule #delivery
How long do I have to pack the bins?
Take your time, whenever you're ready, let us know, and an associate will pick them up. 🤝 #Time #Associate
What is the minimum storage duration?
Minimum one-month commitment required. Our billing cycle is monthly, starting from your pick-up date. 🗓️ #billing #cycle
How much does it cost?
Storage is $25.00 per bin each month.
How much does is the delivery fee?
It is free!
How much you charge to collect the bins?
It is free!
What payment methods do you accept?
Credit/debit cards.
When does the monthly billing start?
Billing begins on the day we drop the empty bins to your home. 🗑️🏡 #Billing #Pickup #Bins #Home
Do I have to retrieve the bins to the pickup location?
Moving made easy! 📦 Imagine this: you're settling into your new home, no need to haul everything at once. Pack room by room, and we'll pick up your boxes as you go. Then, at your new place, retrieve your belongings a few boxes at a time, unpacking at your own pace. Say goodbye to moving stress! 🚚🏡 #Moving #Service #Home
When does billing stop?
Billing stops once those empty boxes are returned! 📦 #Billing #Boxes
Which areas do you cover?
We're your go-to in the Greater Toronto Area! If you're nearby, reach out – we're expanding our coverage soon! 🏡🗺️ #Toronto #Area #Coverage